ROYAL MAIL STRIKES

CHRISTMAS DELIVERIES WILL NOT BE AFFECTED BY ROYAL MAIL STRIKES

• We only ship using trusted couriers like UPS, GLS, DHL and PARCELFORCE .
A Tracking Code will be provided for you to monitor the progress of your shipment. Please note that delivery times are only after the goods have left the warehouse in Italy, the estimated time of 2 working days refers to the time it takes for the goods to leave the factory after the order is received.
• A more accurate delivery time which is based on UPS, GLS and DHL Standard service can be checked online.
• Shipping takes place only on working days, dispatches will not be made on weekends and public holidays.

• We will not deliver to PO Boxes or Armed forces addresses.

Goods will only be delivered to the shipping address provided during the payment process.

• All goods must be signed for on delivery by an adult aged 18 years or over, please make sure someone is at the specified delivery address.

In the event no one being present during delivery , a card will be left notifying you of the first delivery attempt with instructions of how to rearrange delivery.

It is your responsibility to liaise with the courier firm.

Any undue care from the customer's part, i.e. neglecting to rearrange a delivery with the courier, therefore causing the goods to be returned to the factory, will attract an administration charge of £25 and cancellation of the order.

Refunds will only be processed once the goods are received by the factory and inspected for any damage.

• Delivery timescales will be within the specified time. We will make every effort to deliver goods within the specified timescale.
• Delivery times are estimates and should not be taken as guaranteed delivery times especially during peak seasons i.e. Christmas, Easter and Valentine’s day.

Summer Holidays

During the period 1/31 August delivery time scale will be extended due to the production line being shut down for the summer holiday.

Christmas Holidays

For deliveries using Standard Service orders must reach us by 18th December 2009 to guarantee delivery by 23rd December.

For deliveries using the Express Service (£20 supplement applies with UPS) orders must reach us by 21st December the latest.

• If your goods are not received within the specified time scale, please email us with your order ID number, name and contact number so can help you track your order.